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27 Mar 2018
OSM transforms crew management and communication with Seafarer App
Credit : TSO Bureau


"OSM crewmembers can now look to their phones to manage their lives at sea, and on shore, with the launch of a revolutionary mobile app. Created by a team of in-house developers, the new app, released this week, gives seafarers an instant overview of all relevant documentation, vessel assignments, communication with the company, pay slips, and much more. For OSM, and its global client base, the development means increased efficiency, management capability, and control. OSM currently boasts a pool of more than 11,000 qualified seafarers, delivering tailored management services to well over 500 vessels worldwide. The new mobile app gives everyone of them a ‘one-stop-shop’ digital platform for the complete management of their professional lives, making administration easier, more secure and, as CEO Geir Sekkesaeter explains, completely connected: “Our seafarer app is transformational in terms of its simplicity,” he states. “All personal data, including experience, training, certification, medical records, and payroll can be accessed and managed from our crewmembers’ phones, and from our onshore office facilities. The crew can see what documents they have submitted, any information they may be missing, and check to ensure they are completely compliant with the requirements for relevant vessels. “What’s more, an in-built messaging function, alongside newsfeeds and real-time notifications, enables seamless communication between seafarers, crew managers and the organization as a whole. It’s a totally joined up way of working, slashing administration time, increasing efficiency and delivering greater control for both individuals and the organization. The efficiency gains will impact positively on our clients, with our crew department now able to shift resources from following up documentation to actively delivering optimal crew management solutions. This really is a digital leap forward for all our stakeholders.” The app is now available for Android users through Google Play, with an iOS launch planned imminently. The in-house development, testing and refinement process has taken a dedicated team around six months, with Peter Burkal, Managing Director for OSM Crew Management, spearheading the project. He notes: “OSM is focused on harnessing innovative technology and solutions to optimize processes and deliver benefits, and competitive advantages, for our people, business and customers. This app is the embodiment of that strategy. It quite literally puts the future at the fingertips of our seafarers, allowing them to work flexibly and transparently to manage their working lives. “We’ll now be looking to add further functionality to the app, while also engaging in new digital solutions, to continue driving improved efficiency and performance throughout the organization.” The development comes at a busy time for the Norwegian-headquartered business, which has grown significantly over the past year, as well as becoming one of the first crew management firms to join the UN Global Compact (UNGC) initiative. OSM provides a comprehensive range of bespoke solutions for its customer base – ranging from complete ship management and all-inclusive arrangements to individual value-added services, such as crewing, procurement, accounting and insurance. "
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